Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item(s) to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
**SHOES** are FINAL SALE and can not be returned.
Returns must be received unwashed, unworn and in new condition. The purchased item(s) must be returned with original tags still attached.
To start a return, you can contact us at shoplatdaboutique@gmail.com. Please note that returns will need to be sent to the following address: 426 Lincoln Ave. Clay Center, KS 67432
If your return is accepted, you are required to ship your purchased item(s) back to us to receive a refund. We will not be able to issue a refund if you do not ship the item(s) back to us. You will be responsible for paying all shipping and handling costs on any purchases that you are requesting a refund on. Please ship your purchased item(s) to us at the following address:
Attn: Returns Department
La.T.Da Boutique
426 Lincoln Avenue
Clay Center, KS 67432
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, clearance items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shoplatdaboutique@gmail.com.
*Please review our Return Policy above to be sure you meet all the return requirements. CUSTOMER IS RESPONSIBLE FOR THE SHIPPING COST WHEN RETURNING ITEMS.